I’m speaking with an 11-year old computer Newbie many miles away over the phone who can’t tell me all the relevant data about their computer system which would allow me to purchase or recommend upgrades to hardware / software. They have a desktop PC and the O/S is Windows, but we don’t even know which version yet.

There is a place one can go within the software (I believe Windows or possibly DOS) that will give a complete readout of the relevant stats, i.e. size of the Hard Drive, amount of RAM, Processor name/speed/version, presence of sound card, video card, accelerators, peripherals, etc.

I’m not looking for the child to find some of this listed on the back of the desktop in tiny, tiny print. I’m asking where they might find this data withing the computer programming and how to navigate to get there. I don’t know the age of the computer but I’m guessing it is over 3 years old…maybe even 5 years old or a little more.

Again, we don’t even know which O/S they have but I’m guessing it is earlier than Windows Vista, XP, and possibly ME or 2000. It may be Windows 98 or even earlier. Again, we need to get them upgraded in various ways but I need to know what hardware and software we are starting with first.

How to instruct them in the procedure to navigate to that place in the computer’s programming so they can read to me the specifics of their hardware and software over the phone?

Thank you!

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I’m speaking with an 11-year old computer Newbie many miles away over the phone who can’t tell me all the relevant data about their computer system which would allow me to purchase or recommend upgrades to hardware / software. They have a desktop PC and the O/S is Windows, but we don’t even know which version yet.

There is a place one can go within the software (I believe Windows or possibly DOS) that will give a complete readout of the relevant stats, i.e. size of the Hard Drive, amount of RAM, Processor name/speed/version, presence of sound card, video card, accelerators, peripherals, etc.

I’m not looking for the child to find some of this listed on the back of the desktop in tiny, tiny print. I’m asking where they might find this data withing the computer programming and how to navigate to get there. I don’t know the age of the computer but I’m guessing it is over 3 years old…maybe even 5 years old or a little more.

Again, we don’t even know which O/S they have but I’m guessing it is earlier than Windows Vista, XP, and possibly ME or 2000. It may be Windows 98 or even earlier. Again, we need to get them upgraded in various ways but I need to know what hardware and software we are starting with first.

How to instruct them in the procedure to navigate to that place in the computer’s programming so they can read to me the specifics of their hardware and software over the phone?

Thank you!

Be Sociable, Share!

• 

Technorati Tags: about, computer, find, relevant, Stats

2 Responses to “How does one find all the relevant stats about your computer, i.e. Make, Model, Operating System, Processor?”